Service Policy

Digital only

Every campaign runs on the public profile or post you named at checkout. Nothing is shipped, emailed or installed. You see the results on the platform itself and on your order's status dashboard.

When a campaign starts

Card payments confirm in seconds, and the campaign starts right away. Crypto payments start once the network has confirmed the transfer, which takes from a few minutes to about an hour depending on the coin.

Most campaigns go live within minutes of confirmation. If your status dashboard still shows nothing after 24 hours, write to support@growillo.com with the order number; if we can't get it started, the Refund Policy applies.

How a campaign runs

Campaigns are AI-powered and gradual: results build over time. Small campaigns usually complete within the hour; large ones run over hours or a few days. The order wizard shows the typical speed of each service.

These are estimates. Platforms change their limits without notice, and when they slow down, so do we. A slow campaign is still a running campaign; a stopped one is handled under the refund policy.

We often go slightly past the amount you ordered, as a buffer against platform-side filtering. The extra is free.

What we need from you

• A public profile. A campaign can't run on a private account; it pauses until the profile is public again and the clock keeps running.
• The right handle or link. A campaign runs on exactly what you typed. Check it on the review step; results on the wrong profile can't be moved.
• The same username, for the whole campaign and its retention window. Renaming the account breaks the link between the order and the profile.
• The post stays up. Deleting or archiving a post ends the part of the campaign aimed at it.
• One provider at a time. Running a similar campaign somewhere else while ours runs makes the results unreadable, and we can't tell what we owe you.

Following your campaign

Open Track order and enter your order number with the email you used at checkout. The confirmation page shows both right after payment; write the order number down, there is no account to look it up in later.

The status dashboard shows where each part of the campaign is, from payment to completion, and whether anything was cancelled or refunded.

Campaigns across several posts

A campaign aimed at posts can cover several of them. Each post gets the amount the review step shows, and each one runs and is tracked as its own line.

Contact

Anything about a running campaign: support@growillo.com, with the order number. We answer within one business day.