Refund Policy

The short version

• Cancel before the campaign starts and you get everything back.
• If nothing has started within 24 hours of payment and we can't get it moving, you get everything back.
• If a campaign stops short and we can't complete it, you get the unfinished part back.
• If results drop within the retention window, we restore them for free. A drop is covered by retention protection, not a refund.
• Refunds go back the way you paid: to the card, or in the same cryptocurrency. We don't fob you off with store credit.

This is what the 30-day money-back guarantee on our pages means: tell us within 30 days of payment that a campaign didn't run as ordered, and it is refunded under the rules below.

Cancelling an order

Email support@growillo.com with your order number. If no part of the campaign has started, we cancel the order and refund it in full.

Be quick: campaigns usually start within minutes of payment. Once a part of the campaign has started, that part can no longer be cancelled. Parts of the same order that haven't started yet still can, and are refunded on their own.

Because you ask us to start right away, the 14-day right of withdrawal ends for the part of a campaign that has already run (Article 16 of Government Emergency Ordinance 34/2014).

When you get a refund

• Nothing started. If no part of your campaign has started within 24 hours of payment confirmation and we can't fix that, we refund the whole order.
• The campaign stopped short. If a part of the campaign reaches only some of the amount you ordered and stops, we first try to complete it. If we can't, we refund the part that never ran, in proportion to what you paid for it.
• We got it wrong. If we ran the wrong service, or ran it on the wrong target because of an error on our side, we run it again correctly or refund, your choice.

Ask within 30 days of payment. You don't have to prove anything: our campaign records show what was ordered, what ran and when, and that is what we refund against.

When you don't

• Results dropped after the campaign completed. That is covered by retention protection below, not by a refund.
• You asked more than 30 days after payment.
• The campaign ran as described and you changed your mind.
• The campaign stopped because the profile went private, the username changed or the post was deleted while it was running. A campaign runs on what you typed; if that stops existing, the campaign stops.
• You pasted the wrong handle or link. Check it before you pay; once a campaign has run on the wrong profile, it can't be moved.
• The platform removed results after the retention window ended.
• The order broke our Terms, for example an order placed for an account you don't own.
• The order was cancelled because it was placed for a business or commercial use (Terms); the part that has already run is not refunded.
• You expected a result the campaign doesn't bring: sales, a sponsorship, a viral post.

How refunds are paid

Card payments are refunded to the same card through our payment partner. We issue the refund within two business days of agreeing it; your bank usually shows it within 5 to 10 business days after that.

Crypto payments are refunded in the same cryptocurrency, to a wallet address you give us. Network fees for the return transfer are deducted from the amount. We refund the amount in crypto that was paid, not its dollar value at the time of the refund.

If a card refund hasn't appeared after 10 business days, ask your bank first; if they see nothing on the way, write to us and we send the refund reference so they can trace it.

We never refund to a different card, a different wallet or a third person.

Retention protection

Services that carry retention protection say so in the order wizard: 30 days for standard services, 90 days for VIP tiers, counted from the day the campaign completed. Services without it are sold as one-off campaigns, and the price says so.

What it covers: if the results on the profile or post fall below the level they were at before the campaign plus what you ordered, we restore them to that level. As many times as it takes, for as long as the window is open.

How to ask: email support@growillo.com with your order number and the email you used at checkout. We start the restore the same business day; the order's status dashboard shows it while it runs, and it usually completes within 24 to 72 hours.

What retention protection doesn't cover

• Drops caused on your side: the profile went private, the username changed, the post was deleted or archived, or you removed part of your audience yourself.
• Drops in the audience or engagement you had before the campaign. We restore what the campaign added, not your whole total.
• Drops after the window closes.
• Services sold without retention protection.
• Results that never reached the amount you ordered in the first place. That is a campaign that stopped short, and it is refunded under the section above.

If a restore is not technically possible any more, for instance because the platform closed the route the campaign ran through, we refund the dropped part instead. You don't lose out because a partner changed.

Chargebacks

Talk to us first. A refund we owe you is faster from us than from your bank, and it doesn't cost either of us a dispute fee. If a chargeback is filed on a campaign that ran as described, we send our campaign records to the payment provider and may decline your future orders. Nothing the campaign added is taken away.

How to reach us

support@growillo.com, with the order number and the checkout email in the message so we can find the order without asking. We answer within one business day.

Changes

We may update this policy. The version in force when you placed an order is the one that applies to it.